back to the homepage of image management
If you have already purchased licences and/or downloaded software and you simply need guidance on how to install or use your product, go to Product Support

Complaints Procedure
To resolve problems directly related to the purchasing process, go to the Avangate Payment Site. In any of the following cases;....
  • you have paid for a product but you have not recieved licence keys or setup information (this would normally take up to 24 hours only)
  • you have already contacted Avangate about the purchasing process and you are unsatisfied with the resolution or the service you received
Help us to help you faster!
  • include your order reference in all correspondence
  • include the email address you used when purchasing in all correspondence if it is different.
  • include the date your order was placed.
  • and include as much detail as possible about the problem you encountered.
Now fill in the form below

We will aim to contact you by email within 7 woking days of receipt of your complaint. Please do not include any personal data, e.g. credit card details or names and address etc. as this email will be sent unencrypted!